Case Study
Estée Lauder
ABOUT ESTÉE LAUDER
Estée Lauder Companies is a global leader in luxury beauty, operating across multiple brands and international markets. With a significant retail footprint spanning EMEA and beyond, the organisation delivers premium in-store customer experiences powered by advanced retail technology solutions.
As part of its ongoing digital transformation strategy, Estée Lauder Companies implemented Oracle Xstore, a leading retail point-of-sale (POS) platform, across multiple regions.
90+
Contract professionals delivered
16
Consultants deployed on EMEA Oracle Xstore programme
3
Key markets supported (global | UK | EMEA)
OVERVIEW
Industry: Luxury Retail
Main region supported: EMEA
Project: Oracle Xstore programme
Markets covered: Global / UK / EMEA
Total volume of resources sourced: 90+
Total project workers on EMEA Oracle Xstore: 16
Estée Lauder Companies required specialist project resource to deploy their Oracle Xstore point-of-sale (POS) application across EMEA. The programme demanded flexible, high-calibre professionals capable of supporting a complex, multi-country, multi-brand retail transformation.
UNDERSTANDING THEIR NEEDS
The client required:
- Specialist Oracle Xstore expertise
- Retail technology and POS implementation experience
- Flexible contract professionals aligned to project deliverables
- Rapid mobilisation across multiple EMEA markets
- Resource scalability aligned with programme phases
Given the scale of the Oracle Xstore rollout and the complexity of operating across multiple brands and countries, securing experienced retail project professionals was critical to successful delivery.
IDENTIFYING THE CHALLENGES
Several key challenges shaped the resourcing strategy:
-
Multi-Country Deployment
The programme spanned multiple EMEA territories, requiring regionally adaptable consultants.
-
Multi-Brand Complexity
Each brand had unique retail and operational requirements within the Oracle Xstore implementation.
-
Specialist Retail Technology Skillsets
Oracle Xstore expertise combined with retail business knowledge is highly niche within the technology talent market.
-
Flexible Resource Demand
The client required contract professionals who could scale up or down depending on delivery milestones.
ESTÉE LAUDER'S AIM
Successfully deploy Oracle Xstore across EMEA
Secure specialist retail POS and programme delivery expertise
Build a flexible project team aligned to defined deliverables
Scale contract resource in line with programme phases
Maintain delivery quality across multiple markets and brands
OUR BESPOKE ORACLE XSTORE STAFFING SOLUTION
The client defined the programme deliverables, and Talent Locker supported the execution by sourcing and mobilising specialist retail technology professionals aligned to each stage of delivery.
Roles Delivered
- Retail Business Analysts
- Project Managers
- Programme Managers
- Technical Leads
- Retail / POS Solution Architects
- IT Retail Support Analysts
For the EMEA Oracle Xstore rollout alone, Talent Locker successfully deployed 16 specialist consultants, supporting delivery across the region.
In total, 90+ contract professionals have been processed for Estée Lauder Companies through Talent Locker across global programmes.
DELIVERING ADDITIONAL VALUE
Beyond sourcing specialist Oracle Xstore talent, Talent Locker delivered:
- Rapid mobilisation across EMEA markets
- Access to niche retail POS and Oracle expertise
- Flexible contractor scaling aligned to programme phases
- Deep understanding of retail transformation environments
- Efficient contractor onboarding and processing
This ensured the programme maintained momentum while adapting to evolving project requirements.
CLIENT TESTIMONIAL
“We worked closely with Talent Locker on a multi country, multi brand Oracle project. The team successfully sourced a team of 16 consultants, covering the EMEA region.
It is clear that Talent Locker are industry experts, working quickly and efficiently in line with our needs. I cannot recommend them highly enough to anyone in need of specialist project resource.”
Gary Farrow, Director EMEA Programme & Project Delivery
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