As experts in Dynamics 365 Recruitment, we support our clients in the implementation and management of their Microsoft systems with a dedicated team of recruiters and delivery consultants.
We're the preferred supplier to many of the UK's top ERP & CRM consultancies and End Users. As part of this, we have worked with many leading Microsoft Partner organisations and know what to look out for to achieve success.
To begin, it's important to explain what a Microsoft Partner actually is. Microsoft has a global network of professionals and companies who specialise in their various solutions.
These Microsoft Certified Partners provide and implement Microsoft Solutions and/or ongoing support for its products.
For support in your Dynamics 365 products, you’ll specifically need a Microsoft Dynamics 365 Partner. As well as helping you implement your solutions, a Dynamics 365 partner can also provide consultancy, project rescue, training, and general advice.
Official partners are ranked as either Partner Level, Silver, or Gold and these tiers recognise the business level and its skills.
Choosing the right Microsoft Dynamics 365 partner is essential for ensuring that your business gets the most out of its Dynamics 365 solution. A good partner will help you implement your solution and automate business processes, provide change management strategies, and train your team on how to use the software. They will also be available to answer any questions or solve any issues that may arise during daily use of the solution.
A great Dynamics 365 partner can help you leverage the full capabilities of your solution by customizing it to meet your long-term plans and business goals. This customization can make a huge difference in how well your organization utilizes its Dynamics 365 solution, so it’s important to select a partner who understands your specific needs and has experience in helping other organizations get the most out of their solutions. With the right partner, you can ensure that you are getting maximum value from your Dynamics 365 investment.
There are huge benefits to having a dedicated Microsoft Dynamics 365 Partner and to make the most of this support, you’ll need to find the best Partner for your needs.
You’ll see that some Microsoft Partners have Gold accreditation and some have Silver. As you can probably guess, Gold is the highest level a company can reach.
Partners join at Partner Level and can register for Silver or Gold. To reach these levels, companies need to meet certain requirements in their chosen competency.
Microsoft ranks Partners on their capability to deliver services on a Microsoft product or technology. A Gold Partner would have proven their successful performance (e.g. revenue thresholds), passed technical assessments, and paid a fee.
You can find out more about Gold and Silver partners here.
A good Dynamics 365 Partner will fully assess your needs and recommend solutions based on what they've found. Typically, Partners will offer an informal review or briefing call free of charge.
Following the initial assessment, Dynamics 365 Partners can help with your implementation, app development, and specialist advice.
Many Partners have even built their own methodology and apps on top of the standard Microsoft Dynamics products. They can adapt these tools to your needs, for the immediate use of you and your team.
As with all services, frequent communication and good customer service should be present right from the start. This includes dedicated account managers and scheduled consultancy meetings.
Don’t forget - having a strong Dynamics 365 Partner is a huge benefit not only in the initial stages but as ongoing support. They can help you with continual upkeep and resolve any future problems.
As your business expands, so might the services you use! Your Microsoft Partner can help you through all of this. They can also help upskill your team in these Microsoft products.
As new ERP & CRM solutions become available, your Dynamics 365 Partner should walk you through them and make recommendations for your needs. Equally, they should troubleshoot problems and bugs as they appear.
We recruit for many of the Microsoft Gold partners so if you’re considering a new project or system implementation, get in touch and we will be able to help with advice. Talent Locker then provides external resources who will advocate between you and your chosen partner.
If you would like to have a conversation about what this looks like, please get in touch.
Simran Bhatti, Recruitment Consultant, D365 F&O